Return & refund policy

Check your gadget when the rider arrives. If something is wrong, tell us within 24 hours.

Report a problem

Within 24 hours of delivery

Refund time

3 to 5 business days after approval

Refunded to

The payment method you used at checkout

Check it on delivery

Orders reach you within hours, so inspection happens at the door. Open your gadget or accessory while the rider is still with you and look it over there and then.

If something is wrong, you can refuse the item on the spot.

When you can return something

Returns apply to gadget orders only. These are the rules:

• Damaged, faulty or wrong item. If your gadget arrives visibly damaged, defective, or different from what you ordered, refuse it with the rider or log a complaint within 24 hours.
• Unused items. Apart from damage and items that are dead on arrival, anything you want to return or swap must be unused. Keep the factory packaging, screen guards, seals and documents intact, and keep it all inside the original manufacturer's box.
• Refund period. Approved refunds go back to the electronic payment method you paid with. Your bank usually shows the money within 3 to 5 business days of our approval.

How refunds work

Once your claim passes our checks, we work with the payment provider to send the money back to the account you paid from. We verify every claim before any payout is made.

Refunds go only to the original payment method used at checkout. We can't refund in cash, through another channel, or to a third-party account.

Who is responsible

GolfRay Gadget is a marketplace. We step in to help settle disputes between you and the independent vendors who sell on the platform.

Build quality, manufacturer warranties, software faults and other product-specific matters are the vendor's responsibility, as set out in our Terms of Service.